Complaint & Grievance Policy

Complaint Process for Online Students

  • All complaints related to Online Courses should be brought to the attention of the Director of Online Studies, William Slater.
  • Complaints and appeals should be well-documented in writing and submitted to the Director prior to appealing to any off-campus authority.
  • For questions about complaints related to Welch Online, please contact William Slater at

Additional Complaint Procedures

Complaint Resolution Policies and Procedures for Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States, commonly known as SARA.

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards ( have been violated by the institution operating under the terms of SARA.

For a list of SARA member States, please visit the NC-SARA website ( Students residing in non-SARA states should consult their respective State of residence for further instructions for filing a complaint.

Should the college not be able to resolve a student complaint, the student has the right to contact agencies and authorities outside the college, including the State of Tennessee, in order to determine a proper course of action.  Complaints can be filed with the following agencies:

Complaints relating to quality of education or accreditation requirements should be referred to the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board ( and then search for the appropriate division

For students attending programs in Tennessee, complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit,

For out-of-Tennessee students enrolled in Welch College programs through distance learning, complaints related to consumer protection laws shall be filed using the Tennessee NC-SARA Portal form. Welch College is a member of the National Council for State Authorization Reciprocity Agreements, and the complaint process per that body ( requires students to submit complaints through the portal agency for the state where the institution is legally domiciled (Tennessee). Questions may also be directed to the student’s home state higher education authority (see the listing by state below).

For students enrolled in onground programs in states other than Tennessee, complaints may be submitted through your state’s higher education authority. See a listing below (with name and contact information) of the higher education authority in each state.

Board or Commission on Higher Education By State

In accordance with federal law, students may submit complaints about Welch College with each state board or commission on higher education if complaints submitted directly to the college, or to the Tennessee NC-SARA Portal, are not resolved. The following is a listing of the names/contacts for each of the state boards/commissions.

Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
Student Complaints:

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Student Complaints:

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Phoenix, AZ 85007
Student Complaints:

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
Student Complaints:

California Bureau for Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
Student Complaints:

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Student Complaints:

Office of Higher Education
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
Student Complaints:

Delaware Department of Education
Higher Education Office
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901
Student Complaints:

District of Columbia
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
Student Complaints:

Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Student Complaints:

Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5334
Student Complaints:

Hawaii Postsecondary Education Authorization Program
335 Merchant Street, Room 310
Honolulu, HI 96813
Student Complaints:

Idaho State Board of Education
650 West State Street
PO Box 83720
Boise, ID 83720-0037
Student Complaints:

Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701
Student Complaints:

Indiana Commission for Higher Education
101 W. Ohio Street, Suite 550
Indianapolis, IN 46204-1984
Student Complaints:

Iowa College Student Aid Commission
430 East Grand Ave., Floor 3
Des Moines, IA 50319
Student Complaints:

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Student Complaints:

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Student Complaints:

Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677
Student Complaints:

Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Student Complaints:

Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Student Complaints:

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Student Complaints:

Michigan Department of Licensing and Regulatory Affairs
201 N. Washington Sq.
Lansing, MI 48913
Student Complaints:,4601,7-154-61343_35395_35396—,00.html

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Student Complaints:

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
Student Complaints:

Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
Student Complaints:

Montana University System
Office of the Commissioner of Higher Education
2500 Broadway
PO Box 203201
Helena, MT 59620-3201
Student Complaints:

Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
Student Complaints:

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512

New Hampshire
New Hampshire Higher Education Commission
101 Pleasant Street
Concord, NH 03301-3494
Student Complaints: 

New Jersey
Office of the Secretary of Higher Education
20 West State Street, 4th Floor
PO Box 542
Trenton, NJ 08625-0542
Student Complaints:

New Mexico
New Mexico Higher Education Department
2048 Galisteo Street, Suite 4
Santa Fe, NM 87505
Student Complaints:

New York
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
Student Complaints:

North Carolina
The University of North Carolina Board of Governors
910 Raleigh Road
Chapel Hill, NC 27515-2688
Student Complaints: See Link Above

North Dakota
North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
Student Complaints:

Ohio Board of Regents
25 South Front Street
Columbus, OH 43215
Student Complaints:

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Student Complaints:

Oregon Office of Degree Authorization
775 Court Street NE
Salem, OR 97301
Student Complaints:

Pennsylvania Department of Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Student Complaints:

Puerto Rico
Puerto Rico Council on Higher Education
PO Box 19900
San Juan, PR 00910-1900
Student Complaints:

Rhode Island
Council on Postsecondary Education
560 Jefferson Boulevard, Suite 100
Warwick, RI 02886
Student Complaints:

South Carolina 
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
Student Complaints:

South Dakota
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501
Student Complaints:

Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Student Complaints:

Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street
Austin, TX 78778-0001
Student Complaints:

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
Student Complaints:

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
Student Complaints:

Vermont Agency of Education
State Board of Education
219 North Main Street, Suite 402
Barre, VT 05641
Student Complaints:

State Council of Higher Education for Virginia
101 N. 14th St., 10th Floor
James Monroe Building
Richmond, VA 23219
Student Complaints:

Workforce Training & Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
Student Complaints:

West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800
Student Complaints:

Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
Student Complaints:

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Student Complaints: